3ngine documentation site


Orders


Your Orders page is where you view and process orders submitted to your store.

See the button to Print the page for a physical record.

If it is a Credit Card order, the CC info will be displayed here for you to process. If it is a PayPal order, you may click on the Confirm Payment link to visit PayPal and confirm the payment.

Once you have reviewed and / or processed the order - change it's status to either Closed or Rejected. Note - you can Re-Open and process Rejected orders, or for that matter, Reject a Closed order that went bad.

Filter the list on Open / Closed / Rejected or All orders with the corresponding listing buttons. The date range defaults to the current calendar year - enter any range you need for special listings. Note - When viewing open orders, all open orders are displayed regardless of the date range specified so that un-processed orders can not be overlooked.

Click on Download to receive a copy of your orders for archival.


When viewing an Order, note at the bottom of the page is a pre-populated email entry form for the order that allows you to easily communicate with the customer to make them aware of processing / shipping status or to request missing / additional information from them.

Mobile Mode